6. WITHDRAWAL FROM YOUR ORDER, RETURNING THE GOODS AND COMPLAINTS
Withdrawal from your order and / or returning the goods
The buyer has the right to return the goods within 14 days after receiving an item and by enclosing the original invoice. If you would like to return an item, please inform us in writing within 14 days by sending an e-mail at: firstname.lastname@example.org. The buyer must return the items unused, undamaged and quantitatively unchanged in the original packaging and with an enclosed copy of the original invoice within 14 days to the address:
Suceva ul. 23
with the heading "Online Store."
The buyer may also return the items bought at one ofthe points of sale of the ZUJA d.o.o.
The buyer shall also provide to the company his bank account for reimbursement of a payment or refunding the purchase price. The company shall reimburse the payment or refund the purchase price as soon as possible, but not later than 14 days after the receipt of goods and a written notice of withdrawal from the contract are received.
The costs of returning the goods shall be covered by the buyer.
The products made to measure, with printing, embroidery or any other repairs made according to the wishes of the buyer cannot be returned or exchanged.
RETURN OF THE GOODS DUE TO A CLERICAL DEFECT
The buyer can make a complaint regarding the clerical defect on the items within two years of item purchase. If a clerical defect is shown on the items within two years, the buyer may make a complaint regarding the defective items within two months.
The vendor shall confirm the receipt of a complaint within five working days upon the buyer’s written notice and shall inform him on the relevant complaint procedure.
The shipping is carried out using GLS, DHL or Post of Slovenia and its correspondent partners in individual countries.
A flat rate is charged for the shipping based on the place of delivery (country) and shall be displayed before concluding the order process. For the buyers coming from the European Union member countries the shipping price is subject to VAT. For the buyers coming from non-European Union countries VAT is not charged. Having submitted the order, the buyer is obliged to pay the order.
The shipping costs incurred to the buyers are calculated before concluding the order process.